Order Processing & Tracking

Once your order has been placed, here are the steps to follow:

1 - Order confirmation

You will receive a confirmation email as soon as your order is placed. Didn't receive it? Check your spam folder or contact us at: info@novae-skincare.com

2 - Shipping Notification

As soon as your order leaves our warehouse, you will receive a second email with a tracking link to track your package.

3 - In delivery

You will be notified when your package is on its way to your address.

4 - Delivered

A final email will confirm that the order has been delivered.

Processing & Delivery Times

We prepare and ship all orders within 24 to 48 business hours (excluding weekends and public holidays).

If you have not received a shipping confirmation after this time, please contact us at: info@novae-skincare.com

Estimated Delivery Times

France: Free delivery: 5 to 7 days

France: Secure Delivery: 5 to 7 days

Europe: Free Delivery: 5 to 7 days

Europe: Secure Delivery: 5 to 7 days

Note: These times apply from the time of shipment and do not include initial order processing.

For any international delivery, do not hesitate to contact us by email.

Delivery costs

We offer Free and Secure options.

The secure delivery option includes additional insurance against loss, theft or damage.

France: Free Delivery: €0

France: Secure Delivery: €2.90

Europe: Free Delivery: €0

Europe: Secure Delivery: €2.90

Delays or Problems

If you have any delays or problems with your order, please contact us at: info@novae-skincare.com

Or use the contact form in the footer of the Site.

If you do not receive a response within 72 hours, check your spam folder and make sure you used the correct email address.