Last updated: May 23, 2025

This Privacy Policy describes how Novaé (“we,” “us,” “our,” or “the Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.novae-skincare.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to any individual using the Services, whether a customer, a visitor to the Site, or any other individual whose information is collected in accordance with this policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on the Site with the revision date.

Collection and use of your personal information

Over the past 12 months, we have collected personal information from several sources, depending on your interaction with us. We use this information to communicate, improve the Services, comply with our legal obligations, and protect our users.

Personal data we collect

Information provided directly
name, postal address, telephone number, email.

- billing/delivery address, payment confirmation, contact details.

- username, password, security answers.

- messages and exchanges with us.

Some features require this information. Without it, some services may be inaccessible.

Information collected automatically

We use cookies, pixels and similar technologies to collect usage data: navigation, device type, IP address, technical interactions, etc.

Information received from third parties

This data is processed in accordance with this policy.

Use of your personal data

Provision of products and services

We use your data to: manage payments, accounts, orders, returns, deliveries and Shopify integrations.

Marketing and advertising

We may send you targeted emails, SMS, postal mail, or advertising. For EEA residents, this is based on our legitimate interest (Article 6(1)(f) of the GDPR).

We will not share your SMS campaign registration with third parties for purposes unrelated to providing the campaign services. We may share your personal data, including your SMS opt-in or consent status, with third parties on whom our messaging services depend, including, but not limited to, platform providers, telephone companies, and any other providers that enable us to send SMS messages.

To learn more about our terms and conditions: https://nova-vbh8sn.myklpages.com/p/mobile-terms-of-service

Security and fraud prevention

We use your data to detect fraudulent activity. The security of your account also depends on you. Contact us if you suspect a compromise.

Customer support and improvement

We use your information to respond to your requests and improve our services.

Cookies

We use cookies to: improve the Site, remember your preferences, and perform analytics. Third parties may use them for targeted content or advertising.

You can manage cookies through your browser. Disabling cookies may affect some functionality. Our Site does not currently respond to "Do Not Track" signals.

More information: https://www.shopify.com/legal/cookies

Disclosure of personal data

We share your information with:

- Category

- Recipients

- Identifiers, order information

- Service providers, marketing partners

- Commercial information

- Monitoring, analysis, logistics tools

- Internet activity, geolocation

- Technical service providers

We do not share sensitive data without your consent.

Third-party sites and external links

The Site may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before providing your data.

Children's Data

Our Services are not directed to children. We do not knowingly collect their data. If a child has provided us with their information, please contact us to delete it.

Data Security and Retention

We implement reasonable security measures, but none are foolproof. Do not transmit sensitive information through unsecured channels.

Data is retained for as long as necessary to provide the Services, comply with legislation or resolve disputes.

Your rights

Depending on your country, you may have the following rights:

- know the data held

- request their deletion

- correct errors

- receive or transfer your data

- restrict their processing

- contest a decision or refusal

- unsubscribe from marketing communications

To exercise your rights, contact us. We will be able to verify your identity before processing.

No discriminatory treatment will be applied following the exercise of these rights.

Complaints

If you have any questions or complaints regarding the use of your data, please contact us. You can also contact your local data protection authority (CNIL in France, for example).

International users

Your data may be hosted outside of your country. EU standard contractual clauses or equivalent UK standard contractual clauses are used to ensure an adequate level of protection.

Contact

For any requests or questions:

Email: info@novae-skincare.com

Unless otherwise stated, we are responsible for the processing of your personal data in accordance with applicable legislation.