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Delivery & Parcel Tracking
At Novaé, our mission is to help you regain confidence in your skin.
No clinic appointments needed - just real results from the comfort of your home.
And of course, we’ve made delivery and tracking as simple as possible.
Discover all the details below.
Last Updated: May 23, 2025
Order Processing & Tracking
Once your order is placed, here’s what to expect:
Order Confirmation
You’ll receive a confirmation email as soon as your order is registered.
Didn’t receive it? Check your spam folder or contact us at: info@novae-skincare.com
Shipping Notification
As soon as your order leaves our warehouse, you’ll receive a second email with a tracking link to follow your package.
In Transit
You’ll be notified once your parcel is on its way to your address.
Delivered
A final email will confirm that your order has been successfully delivered.
Processing & Delivery Times
We prepare and ship all orders within 24 to 48 business hours (excluding weekends and holidays).
If you haven’t received your shipping confirmation after this time, please contact us at: info@novae-skincare.com
Delivery Times
- France (Tracked & Secured – Free): 2 to 4 business days
- Europe (Tracked & Secured – Free): 4 to 7 business days
- United Kingdom (Tracked & Secured – Free): 4 to 7 business days
- United States (Tracked & Secured – Free): 4 to 7 business days
- Rest of the World (Tracked & Secured – Free): 5 to 8 business days
Note: These timeframes apply from the moment your order is shipped and do not include order processing time.
For any international delivery inquiries, feel free to contact us by email.
